ChatGPT Prompts for Asking Discovery Questions in a Call

Great discovery questions help sales reps:

• Uncover real pain points – Understanding what truly matters to prospects.
• Qualify prospects effectively – Saving time by focusing on the right opportunities.
• Build rapport – Showing genuine interest in their challenges.
• Tailor your solution – Matching your product to their specific needs.
• Guide the conversation – Ensuring the call is productive and engaging.

With ChatGPT-powered prompts, you can create thoughtful, impactful discovery questions that make your sales calls more effective and customer-centric.

1. Discovery Questions to Identify Pain Points

ChatGPT Prompt:

Generate a list of discovery questions for uncovering key pain points during a sales call in [Your Industry].

Example Questions:

• “What’s the biggest challenge you're facing right now with [Relevant Issue]?”
• “How is [Pain Point] currently affecting your team’s efficiency or bottom line?”
• “Can you describe what happens if this issue isn't resolved?”
• “What solutions have you already tried, and why haven’t they fully solved the problem?”

2. Discovery Questions to Understand Goals & Priorities

ChatGPT Prompt:

Create discovery questions to understand a prospect's main goals and priorities related to [Your Product/Service].

Example Questions:

• “What are your top priorities when it comes to [Relevant Area]?”
• “What does success look like for you in the next 6-12 months?”
• “If you could solve one key challenge tomorrow, what would that be?”
• “How do these goals tie into your broader company objectives?”

3. Discovery Questions to Determine Current Situation

ChatGPT Prompt:

Write discovery questions to understand a prospect's current processes, solutions, or workflow in [Your Area].

Example Questions:

• “Can you walk me through your current process for [Relevant Task]?”
• “What tools or solutions are you using now to handle [Issue]?”
• “How satisfied are you with your current approach? What’s working well, and what isn’t?”
• “Are there any manual steps or bottlenecks slowing you down?”

4. Discovery Questions to Uncover Decision-Making Process

ChatGPT Prompt:

Create discovery questions to identify the decision-making process and stakeholders involved in purchasing decisions.

Example Questions:

• “Who else would need to be involved in a decision about a solution like ours?”
• “Can you describe the typical process you follow for making these kinds of decisions?”
• “Are there specific criteria you use when evaluating a new solution or vendor?”
• “What does the approval process look like internally?”

5. Discovery Questions to Gauge Urgency & Timing

ChatGPT Prompt:

Write discovery questions to determine the prospect’s urgency and timing for making a decision about [Your Product/Service].

Example Questions:

• “How soon are you looking to implement a solution for this?”
• “Is solving [Pain Point] an immediate priority, or part of a longer-term initiative?”
• “Are there specific deadlines or events driving your timeline?”
• “What would be the impact of not addressing this issue in the near term?”

6. Discovery Questions to Discuss Budget & Resources

ChatGPT Prompt:

Generate discovery questions to gently explore a prospect's budget and resource allocation for a new solution.

Example Questions:

• “Have you already allocated a budget for a solution like this, or is this a new investment?”
• “How does this investment align with your overall financial planning?”
• “Is budget a major factor in your decision, or are you more focused on results and ROI?”
• “What other resources—such as staff time or integration needs—should we consider?”

7. Discovery Questions to Identify Competition & Alternatives

ChatGPT Prompt:

Write discovery questions to find out if the prospect is evaluating competitors or alternative solutions.

Example Questions:

• “Are you considering other solutions or providers to address this challenge?”
• “What other alternatives have you explored so far?”
• “How does our solution compare to others you’re evaluating?”
• “What factors are most important as you compare different solutions?”

8. Discovery Questions to Understand Impact & Consequences

ChatGPT Prompt:

Create discovery questions to explore the impact and consequences of the prospect’s current issues.

Example Questions:

• “How is [Pain Point] currently impacting your team’s productivity or results?”
• “What are the consequences if this issue isn’t addressed soon?”
• “How does this problem affect your customers or internal stakeholders?”
• “Can you quantify the impact this issue has on your business?”

9. Discovery Questions to Confirm Fit & Qualification

ChatGPT Prompt:

Generate qualification questions to confirm if the prospect is a good fit for your solution.

Example Questions:

• “Do you have specific features or capabilities that are ‘must-haves’ for your team?”
• “How many users or team members would need access to this solution?”
• “Are there integration requirements we should be aware of?”
• “Have you implemented similar solutions before, and what worked well?”

10. Discovery Questions to Build Rapport & Trust

ChatGPT Prompt:

Write discovery questions that help build rapport and trust with a prospect during a sales call.

Example Questions:

• “What prompted you to take our call today?”
• “I saw that your company recently [Notable Achievement or News]—can you tell me more about that?”
• “What’s most important to you in a partnership with a solution provider?”
• “What concerns or questions would you want me to address today?”

Final Thoughts: How to Ask Effective Discovery Questions

• Keep questions open-ended – Encourage prospects to share more detail.
• Listen actively – Use their answers to guide the conversation.
• Dig deeper – Follow up with additional questions for clarity.
• Focus on them, not your product – Learn about their needs before pitching solutions.
• Stay flexible – Adapt your questions based on their responses.

Use these ChatGPT-powered prompts to craft discovery questions that help you uncover valuable insights, qualify effectively, and build strong connections during your sales calls!