Your website visitors want to talk & type in the same conversation & now they can
We built Docket's Marketing Agent to deliver superhuman engagement with human-like empathy.
Today, we're taking that one step further.
We’re excited to announce Text + Voice mode, a seamless way for your website visitors to switch between typing and speaking in the same conversation.
With Text + Voice mode, your Marketing Agent adapts to how people actually communicate. This isn't just about convenience. Speech input and live transcription mean your website conversations work for more people, period. Whether someone prefers typing, or is just more comfortable talking, they all get the same concierge-level experience.
Most chat experiences force you into text-only interactions. Voice bots make you commit to voice-only. We think that's backwards.Text + Voice mode isn't a separate "voice bot" experience. It's a fluid toggle that works everywhere your Marketing Agent lives.
Real conversations are messy. You start explaining something verbally, realize you need to clarify a number, and type it out. Or you're typing a complex question and just want to talk through it to get your thoughts straight.
That's exactly what Text + Voice mode enables. It's the conversational intelligence layer that engages, reasons, and acts based on how people want to communicate, not how we force them to.
Here's what you get:
- Seamless switching between text and voice mid-conversation
- Live transcription so visitors can see their words appear in real time
- Quick editing before sending
- Zero context loss when switching modes
The agent remembers everything.
How It Works (It's Really Simple)
- Tap the microphone icon to start speaking
- Watch the live transcription and make any quick edits
- Send, or switch back to typing anytime
That's it.
No separate flows or having to start over everytime.
Want to get started?
Text + Voice mode is rolling out now across all Docket Marketing Agent deployments. No setup required—just open your widget or standalone app and look for the mic toggle.
Try it out now!.